What is premium internet service and is it worth it? – St George News

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CONTRIBUTED CONTENT — More people and devices are surfing the Internet than ever before, and all have different connectivity needs. Choosing the premium internet service that best suits your life is key to keeping up with today’s world.

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Randy Cosby, Executive Vice President and Chief Operating Officer of InfoWest, said that each customer has their own definition of “premium Internet service”. For many, it’s all about speed. Some prioritize network reliability and availability, and others always focus on quick and easy access to technical support.

“InfoWest is a great option because we’re big enough to give you the speed you need, but small enough to know your name,” he added. “One of our goals here is to simplify things.”

What factors should I consider before choosing an Internet Service Provider?

Take the time to research the company and the different plans it offers, Cosby said. Reliability, customer service rating, price and length of contract, hidden plan costs, and equipment rental fees are all important criteria to keep in mind.

InfoWest helps customers keep up with the fast pace of today’s digital world with residential wireless speeds of up to 100 megabits per second as well as commercial wireless and fiber plans exceeding 1 gigabit per second. Cosby said the company is reinvesting heavily in its network to ensure it stays on top of the ever-changing technology landscape while delivering the best speed and reliability available.

Why is customer service important?

The only thing more frustrating and inconvenient than an internet outage is the added stress of lackluster tech support. InfoWest is the hometown Internet service provider in southern Utah. When customers encounter network issues, they dial a local phone number and get prompt support from people who live and work in their community.

In fact, wait times have declined over the past few years despite soaring demand for Internet services. InfoWest maintains the highest customer support rating of any ISP in the region, and The Best of Southern Utah voters recently awarded the company a gold ribbon for customer service.

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What hidden costs should I watch out for?

Cosby said ISPs often try to bundle services customers don’t really need and promote limited-time offers to attract new users. Don’t forget to read the fine print. When choosing a provider, ask if the price you sign up for will increase after your contract ends.

With InfoWest, you are not locked into a contract. Residential customers can pay monthly and have their equipment installed free of charge with a monthly antenna rental fee. The company also offers free installation at no additional cost to customers who sign a two-year service contract.

Is Premium Internet Service Worth It?

When you think about the role connectivity plays in modern life, the short answer is yes, Cosby said. InfoWest technicians are trained to identify each customer’s Internet usage priorities and help them get the most out of their service, whether they’re streaming, gaming, studying, working remotely, or running a business.

“We will work with you or your business to find an internet solution that works for you,” he added. “We are a premium internet service provider and proud to be part of the communities we serve.”

Why should I choose InfoWest?

InfoWest’s “The Internet People” has been keeping Southern Utah connected since 1994. InfoWest is big enough to provide 24/7 customer service, competitive speeds, and reliable connectivity, but small enough to understand that Not everyone’s internet needs are the same. They are committed to delivering the ultimate Internet experience, one customer at a time.

“There’s no one who owns a part of InfoWest that isn’t from this region, and that allows us to make better decisions about how we’re going to grow with this community,” Cosby said.

Learn more about InfoWest’s products, services, and community outreach on their website.

Written by ALEXA MORGAN for St. George News.

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Resources

  • InfoWest | Phone: 866-463-6937 | Website.
  • Pitches:
    • St. George: 435 E. Tabernacle St.
    • Cedar City: 360 W. 200 North.
    • Cedar City: 755 S. Main St., Suite 5.

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