Tropical Storm Henri may disrupt telephone and internet service

NORWALK, Connecticut–(BUSINESS WIRE)–The National Weather Service issued a warning that the track of Tropical Storm Henri is targeting southeastern New England. Hurricane watches issued this morning warn of flooding, precipitation, damaging winds and hazardous sea conditions that could affect southern Connecticut.

Frontier asks customers to be prepared for possible short-term and extended disruptions to telephone, video and Internet services. Frontier crews and technicians are taking action to prepare for the storm and protect facilities. Frontier is monitoring its network 24/7 and will begin any necessary restoration work as soon as safely possible. Customers may want to prepare by assembling a kit that includes mobile devices for emergency communications, portable chargers, and a physical list of important locations and phone numbers.

Customers may experience longer than usual wait times for service calls and repair visits as Frontier, like other suppliers, expects an increase in weather-related requests for assistance. Here are reminders for getting help:

  • Frontier Broadband Routers/Modems are designed to automatically reconnect when power is restored after a power outage. If the service does not automatically reconnect after power is restored, customers must first restart their router/modem. This can be done by turning off the modem or unplugging the device from the wall outlet, waiting 30 seconds, then plugging it back in. Wait 2-5 minutes for the device to restart.

  • Customers can use Frontier Online Contact Page connect through Live Chat, schedule a callback, or get information about other support services. Chat with the Frontier Customer Service Team via Twitter is available at @askFrontier.

  • For service interruptions, please call Frontier at 800-921-8101 for residential customers or 800-921-8102 for business customers.

  • To notify Frontier of a damaged pole, wire, or cable, please call 877-486-5667.

Please visit our emergency resources page at https://frontier.com/resources/emergency-preparation for more information.

About Frontier Communications

Frontier Communications Parent, Inc. (NASDAQ: FYBR) offers a variety of services to residential and business customers over its fiber optic and copper networks in 25 states, including high-speed Internet, video, advanced voice and Frontier Secure® digital protection. solutions. Frontier Business™ provides communication solutions for small, medium and large businesses. More information is available at www.frontier.com.

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