Homes and businesses in Bath lose internet access due to fault

Homes and businesses across much of the Bath area woke up without broadband connection this morning, following a major outage at the Kingsmead interchange in the city.

Openreach said the issue, which affects internet services from many providers including BT, Sky, TalkTalk, EE and Vodafone, was being resolved.

BT said it was “aware of a major incident which is currently affecting your area”.

Connections across town started failing around 6.30am this morning, Sunday July 17.

The Kingsmead telephone exchange is thought to serve over 31,000 residential properties in Bath.

No confirmed catering times have yet been provided, although some suppliers have indicated it will be tonight.

A 4pm update from BT said: ‘Engineers are aware and are working on the fix with service which should be restored tomorrow morning.

7:10 p.m. update: Some services were restored around 7 p.m. For those who are still offline, try restarting your modem/router.

8:30 p.m. update: A number of residents are reporting that their broadband connection is still offline. No official ETA has been given for when the systems will be fully restored, although providers including Sky have advised either later this evening or early tomorrow morning (Monday).

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